Privacy Policy

1. Introduction

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

Name and contact information (email address, phone number, postal address)
Property details and location information for service delivery
Communication preferences and correspondence history
Project requirements, preferences, and specifications
Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

Browser type and version
Device information and operating system
IP address and approximate geographic location
Pages visited and time spent on our site
Referring website addresses

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process your requests and communicate with you about your projects
Send you updates, newsletters, and promotional materials (with your consent)
Respond to your inquiries and provide customer support
Analyze usage patterns to improve our website and services
Comply with legal obligations and protect our rights
Prevent fraud and ensure the security of our services

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and United Kingdom, we process your personal data based on:

Consent: You have given clear consent for us to process your personal data for specific purposes
Contract: Processing is necessary for a contract we have with you, or to take steps at your request before entering into a contract
Legal obligations: Processing is necessary for us to comply with the law
Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless overridden by your rights and interests

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party companies that help us deliver services (e.g., payment processors, email services)
Business Partners: Suppliers and contractors involved in delivering services to you
Legal Requirements: When required by law, court order, or government request
Business Transfers: In connection with any merger, sale, or transfer of our business assets

All third parties are required to maintain the confidentiality and security of your personal information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Regular security assessments and updates
Access controls and authentication procedures
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

You have the following rights regarding your personal data:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data under certain circumstances
Right to Restrict Processing: Request that we limit how we use your data
Right to Data Portability: Request transfer of your data to another service
Right to Object: Object to our processing of your data in certain circumstances
Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent

To exercise any of these rights, please contact us using the details provided at the end of this policy.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use and your choices, please see our Cookies Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Address: 32 Earls Avenue, White Lacking ton, United Kingdom
Phone: +44 70 1757 7874
Email: info@specialcraft.cv

For concerns about data protection compliance, you also have the right to lodge a complaint with your local supervisory authority.